UNC Hospitals Catering Planning Guide and Policies

Updated 9/29/2022

GENERAL INFORMATION

The Catering Department business office is located on the ground floor of Memorial hospital inside the hospital’s main kitchen. The business office is open Monday – Friday 8am – 4pm.

Please complete the catering form and email your orders to catering@unch.unc.edu at least 3 business days before your event. We can accept order up to 1 year in advance, so feel free to send your order in as soon as possible.  Please make sure to include all contact information including your phone number and account number on your form.  Your catering is not confirmed until your CaterTrax pin has turned green. If you have questions or need more information, please call the Catering Department at 984-974-7895.

The Catering Department delivery Service hours are Monday – Friday 7am – 4pm. Service outside of these hours is available on a case by case basis. Additional Labor charges will apply.

BOOKINGS & CANCELLATIONS

UNC Catering must receive your catering request at least 3 business days in advance. If an emergency arises or you have a last minute need, please contact us via phone (984-974-7895) to discuss what options are possible.  If you are trying to reach us after business hours please call (919-730-1725).

We ask that all details & final count of guests are given at least 24 hours in advance.

Cancellations must be given at least 48 hours in advance via email. Larger events will require an earlier cancellation date to be determined by the client and UNC Catering. If an event is not cancelled at least 48 hours in advance, UNC Catering reserves the right to charge a 50% cancellation charge.

ROOMS RESERVATIONS

Conference Rooms at UNC Health Care are supervised by a number of different people and organizations. Our catering team can also work with you to determine how much time you will need to book for your event. If our catering team is delivering an order to you, we usually need at least 30 minutes before and after a catering for set up and break down.

Many of these conference rooms remain locked at all times. In order to deliver your food in a timely manner, we ask that you have the room unlocked and a representative present when we deliver your catering as we cannot leave your food unattended.

At this time, the Catering Department does not have tables available for use. If needed, we can coordinate table rentals at an additional charge. If you are interested in a free table option, please contact our Central Distribution department at 984-974-4306 to reserve the tables.

EQUIPMENT

Clients are responsible for insuring that all UNC Catering equipment & supplies are returned or available for pickup after an event without damage. Any missing or damaged equipment will be charged to the client.

EVENT SERVICES

We offer a variety of event services such as equipment & furniture rentals, linens, lighting, music, floral, bar service and event planning. Prices vary for specific services. If you are interested in any of these services, please contact our Catering Manager at 984-974-7895.

LABOR FEES

There is a charge $22.00 per person per hour for all events delivered or picked up outside of 7am – 5pm Monday – Friday. Additional labor charges will be added for events over 100 people, events requiring special menu or event planning or events requiring personnel to stay on-site. Please contact the catering manager for additional information.

DELIVERY FEES

We deliver to all UNC Hospital on-site locations per the location list below and off-site for all bulk orders.  Order amount is after discount and does not include rentals, taxes, labor fees etc.  Delivery fees for locations not listed will be provided upon request.

Main-Campus
$10 Delivery Fee (waived for orders over $50)
Cancer Hospital
Women’s Hospital
Neuroscience Hospital
Children’s Hospital
Memorial Hospital
Physician’s Office Building
Bondurant Hall
MacNider
School of Dentistry
Old Clinic
Taylor Campus Health Services
NC Clinical Cancer Center
BerryHill Hall
Brinkhouse-bullitt Bldg
Burnet Womack
Health Affairs Bookstore
Health Science Library
Med Wings
Brauer Hall
Dental Office Building
Dental Research Center
Old Dental Building
Tarrson Hall
Carrington Hall

Extended-Campus
$15 Delivery Fee (waived for orders over $75)
Global Education
Aycock Family Medicine
Bioinformatics Bldg
EPA Building
Genetic Medicine
Glaxo Bldg
Lineberger Cancer Center
Mary Ellen Jones Bldg
MBRB
Medical Buildings A & B
MRI Building
Neuroscience Research Bldg
Issac M Taylor Hall
Thurston Bowles Bldg
ACC
Banks Kerr Hall, Beard Hall Hooker Research Center
McGraven Hall
Greenberg, Rosenau Hall
Tate Turner-Kuralt

HOT FOOD DELIVERIES

When ordering hot food it will be the customer’s responsibility to have someone monitor the sterno during the event, insure the sterno is extinguished when the event is over, and to call catering when the event is complete.  In case of fire, locate the mini extinguisher that is dropped off with the hot food delivery and follow the instructions on the side of the extinguisher. Catering will only use 45-minute sterno that heats at the lowest possible temperature and that does not pop. Catering will also not use paper table covers or put napkins near any heat source. When Catering arrives to deliver the order, a fire extinguisher will be delivered to the organizer of the event who must sign that he/she has been provided with a fire extinguisher and that he/she understands that he/she is responsible to stay with the heated food until Catering arrives to to remove the sterno from the area and that the sterno cannot be left at any time unattended.

PICKUPS

You are always welcome to save delivery fees by picking up your order.  Orders can be picked up on the Ground Floor of Memorial in the Main Kitchen.

PAYMENTS

We accept cash, checks, and UNC Hospital & University Checks for billing orders. All Hospital sanctioned events billed internally to a UNC Hospital Cost Center please order under the "Hospital Cost Center" catering tab where you will receive a significant discount. We apologize but Catering does not accept Freedom Pay at this time.

CONTACT INFORMATION

UNC HOSPITALS
Attn: Catering Department
101 Manning Drive
Chapel Hill, NC 27514

Catering Office
Office:  984-974-7895
Email: catering@unch.unc.edu

All food and drinks must be provided by N&FS and the following steps taken to ensure the safety of those in attendance.

1. North Carolina Fire Code Section 2404.15.6 Outdoor cooking states that cooking that produces sparks or grease-laden vapors shall not be performed within 20 feet of the tent, canopy or membrane structure. For the purpose of determining required distances, support ropes and guy wires shall be considered as part of the temporary membrane structure, tent or canopy.
2. North Carolina Fire Code Section 2404.7 states that open flame or other devices emitting flame, fire or heat or any flammable or combustible liquids, gas, charcoal, or other cooking devices or any other unapproved devices shall not be permitted inside or located within 20 feet of the tent, canopy or membrane structure while open to the public unless approved by the fire code official.
3. North Carolina Code Section 2404.15.4 Operations states that warming of foods, cooking demonstrations and similar operations that use solid flammables, butane or other similar devices which do not pose an ignition hazard, shall be approved. Catering will only use 45-minute sterno that heats at the lowest possible temperature and that does not pop. Catering will also not use paper table covers or put napkins near any heat source. When Catering arrives to deliver the order, a fire extinguisher will be delivered to the organizer of the event who must sign that he/she has been provided with a fire extinguisher and that he/she understands that he/she is responsible to stay with the heated food until Catering arrives to to remove the sterno from the area and that the sterno cannot be left at any time unattended.
4. When propane burners are being utilized, all propane cylinders must be stored in an acceptable storage device (See Appendix 5: Example of Acceptable Propane Tank Holder)
5. LP gas equipment shall be in accordance with Sections 2404.16.1 thought 2404.16.3.
6. Additional fire extinguishers for cooking and/or warming equipment in which an open flame is utilized are required pursuant to North Carolina Fire Code 2404.12, Section 906. The fire extinguishers should be wall mounted or placed in portable fire extinguisher stands (See Appendix 6: Example of Acceptable Portable Fire Extinguisher Stand).  Day-Glo type signs must be placed above each extinguisher to indicate the location and must remain luminescent during the entire event.

Thank you,
Catering Office
UNC Healthcare
Office – 984-974-7895